Building the Future of Cargo Delivery With Drone Logistics.
AnyMile is Mitsubishi Corporation’s pioneering drone logistics platform, designed to modernize how commercial, industrial, and medical cargo moves across long distances. Developed within Mitsubishi’s Innovation Center, the initiative responds to growing strain on traditional delivery networks and the increasing need for resilient, high-speed transport. With ambitions that reached far beyond last-mile delivery, AnyMile set out to build a fully integrated logistics ecosystem powered by autonomous drone fleets.
The Challenge
Amid COVID-19 disruptions and global delays in mail and cargo delivery, Mitsubishi identified a major opportunity: a more reliable system for transporting goods over long distances using drone technology. But the vision was exceptionally complex. Unlike traditional logistics platforms, commercial drone infrastructure had no established UX patterns, no industry playbooks, and very few mature product references. Mitsubishi needed to develop an end-to-end solution capable of coordinating fleet operations, managing diverse shipping scenarios, enabling door-to-door workflows, and supporting a commercial drone marketplace—all within a single cohesive user experience.
The lack of precedent also meant core workflows had to be invented from scratch. What information does a drone pilot require? How should weather, airspace, and maintenance data be displayed? What does a customer need to book a shipment? How should drones be compared, purchased, or serviced? Each question exposed uncharted territory that required deep research and thoughtful product architecture. Mitsubishi needed a strategic partner who could translate an ambitious concept into a functional, intuitive, and scalable multi-platform ecosystem.
Our Approach
We began by conducting extensive stakeholder interviews and workflow mapping to understand operational behaviors across logistics partners, fleet operators, and enterprise buyers. Leveraging frameworks from our UX Research practice, we synthesized these insights into clear user journeys spanning procurement, fleet operation, shipping coordination, and last-mile execution. This allowed us to identify the information hierarchy required for safe flight operations, efficient order management, and seamless customer experiences—ultimately forming the product’s foundational logic.
Guided by this research, our team designed a comprehensive system that spanned four interconnected product pillars. The Fleet Management interface acted as the operational command center, empowering operators to track drone status, monitor weather conditions, manage maintenance cycles, and respond to real-time alerts. The Shipping Management module enabled customers to schedule shipments, select service types, track cargo, and manage invoices, while also giving providers access to operational reporting. A dedicated drone Marketplace allowed enterprises to compare specifications, evaluate options, and purchase hardware. Finally, we created a mobile delivery app that streamlined door-to-door pickup and drop-off, integrating seamlessly with the broader logistics network. Using design foundations from our UI/UX Design capabilities, we unified these modules under a cohesive visual system built for scalability and clarity.
The Impact
The resulting vision for AnyMile set a new standard for drone-enabled logistics, winning a Best of CES Award and establishing Mitsubishi as a leader in next-generation delivery technology. The system’s modular architecture provided the blueprint for a fully integrated logistics ecosystem—one that could serve high-stakes use cases like medical transport, cross-regional supply chain needs, and enterprise-scale cargo movement. By designing clear operational workflows and intuitive, data-rich interfaces, we reduced complexity for operators and customers alike, enabling safer, faster, and more reliable delivery across industries.
AnyMile’s early success also accelerated commercial adoption. Kaiser Permanente—one of the nation’s largest healthcare providers—became a major early buyer, recognizing the platform’s potential for mission-critical medical logistics. With flexible UX patterns, scalable system logic, and a user-centered design language, Mitsubishi now has a foundation capable of evolving alongside drone regulation, hardware innovation, and global logistics demand.
- Award-winning UX recognized as Best of CES
- Unified multi-platform ecosystem for fleet, shipping, and last-mile operations
- Increased delivery speed potential by an estimated 50%+
- Mobile delivery workflows enabling real-world use in healthcare and enterprise sectors
- Clear system logic that supports scalable rollout and rapid feature development
Project Review
Michael D.
Mitsubishi
“I worked with their designer on a UI/UX project for a future business idea we were working on. I cannot say enough about how much they helped us formalize our idea. I highly recommend Goji Labs—they will be an asset to any team.”
