After your site/app has gone live, we share a maintenance Google Doc with you where each task we work on is listed in detail with estimated work time, date of request, who requested it, etc. In this manner, we commit to full transparency about maintenance hours and how they are spent. We occasionally find minor bugs and issues and will add those if they are less than an hour to fix. Fixes requiring more investment are always discussed with you prior to updating.
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The Ridiculous Importance of Nurturing User Loyalty Through UX
With growth on everybody’s—and I mean everybody’s—mind, you really have to stop yourself and remember that success isn’t just about attracting users;...
The Freemium Model: When it Works (and when it doesn’t)
With the Cambrian explosion of digital everything continuing in what seems like perpetuity, so do the ways founders try...
Designer Spotlight: How to Design Kicka** Information Architecture
You enter a new app. As a highly ~proficient~ smartphone user—having received your first in 2009—it’s as though your...
Outline your products goals & problems
Define success metrics
Challenge critical assumptions
Reduce risk
Create lasting user impact
Drive revenue