After your site/app has gone live, we share a maintenance Google Doc with you where each task we work on is listed in detail with estimated work time, date of request, who requested it, etc. In this manner, we commit to full transparency about maintenance hours and how they are spent. We occasionally find minor bugs and issues and will add those if they are less than an hour to fix. Fixes requiring more investment are always discussed with you prior to updating.
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Outline your products goals & problems
Define success metrics
Challenge critical assumptions
Reduce risk
Create lasting user impact
Drive revenue