FAQ: The Questions You Really Meant to Ask.

After launch, you receive a maintenance document detailing each task, who completed it, time spent, and status. This ensures complete visibility into how your hours are used.

We use a blended rate that covers strategy, design, development, QA, and project management. You’re only billed for the time spent building your product and achieving project outcomes.

We assess the update, build it on staging, test it, verify mobile compatibility, then deploy it to production. Each step is logged with clear hour tracking to maintain full transparency.

Most clients begin with 10–30 hours per month following launch and scale down to 3–10 hours once the product stabilizes. You can adjust hours monthly based on your needs.

Your designer will create the updated asset, you’ll approve it, and then our development team will implement it. Updates can be covered under maintenance hours or billed separately.

Goji Labs offers many hosting and maintenance solutions that are customized to fit your needs. Setting up a recurrent maintenance package guarantees that we have resources set aside for you at a reduced rate.

Yes. We support native development for iOS (Swift/SwiftUI) and Android (Kotlin), as well as cross-platform frameworks when appropriate. The choice depends on your users, roadmap, and long-term technical needs.

Yes. We design and develop to meet modern accessibility best practices and WCAG guidelines, ensuring your product is usable by a wider audience and compliant with industry standards.

Yes. We can integrate AI-powered features such as recommendations, natural language processing, automations, and custom ML logic—based on what aligns with your product and users.

We evaluate your product goals, performance requirements, scalability needs, team constraints, and long-term roadmap. Then we select a stack that balances flexibility, reliability, and cost efficiency.

We work with modern frameworks like React, Next.js, Vue, and other ecosystem tools. These technologies allow us to build fast, reliable, and scalable user interfaces across web and mobile platforms.

Open-source libraries have been tested at scale by thousands of developers, reducing risk and development time. They allow us to focus on building the unique parts of your product—where innovation and differentiation matter most.

Ruby enables rapid development, which matters most during early product stages when speed and iteration are priorities. It reduces development hours and supports flexible evolution until your product reaches scale.

Yes. We can analyze product usage, identify improvement opportunities, refine UX patterns, and enhance performance. This ensures your product continues to evolve with user needs and business goals.

Yes. We can set up analytics, monitoring tools, and dashboards to help track performance, user behavior, uptime, and system health.

Yes. We offer hosting for many partners, including production and staging environments, routine updates, and maintenance support. Packages are tailored based on traffic, performance needs, and security requirements.

Contact us immediately. We prioritize uptime and will resolve the issue as quickly as possible. Outages can stem from hosting, third-party services, or code changes, and we help address all scenarios.

We cover any post-launch bugs related to our work for the first week. After that period—or for issues caused by new plugins, integrations, or external changes—we provide fixes using your maintenance hours or at an agreed-upon rate.

The product is considered complete at launch, but digital products are never truly finished. We support improvements, updates, and feature expansions as your business evolves.

Yes. We frequently work alongside internal teams—founders, CTOs, PMs, engineers—and plug into your existing workflow. Our role is to bring clarity, reduce uncertainty, and help your organization move faster with strategic alignment.

Absolutely. Through discovery sprints, user interviews, and rapid prototyping, we help you test concepts quickly and cost-effectively. The goal is to validate core assumptions early so you can move forward with confidence—and avoid expensive pivots later.

Yes. We conduct qualitative and quantitative research, competitor audits, and market analysis to understand user behaviors and opportunities in your space. This gives your team data-driven insights that strengthen positioning, reduce assumptions, and guide smarter product decisions.

Yes. Our strategy sprints bring your team and ours together to define goals, unpack user needs, map core flows, and align on success metrics. These workshops compress weeks of decision-making into focused sessions that create clarity and unlock momentum.

Depending on scope, deliverables may include user personas, journey maps, feature prioritization, competitive landscape analysis, technical feasibility assessments, and a strategic roadmap. These become the foundation for design and development, ensuring the product is built right.

Product strategy clarifies what you’re building, who it serves, and why it matters—before a single screen is designed. It reduces risk by aligning your business goals, user needs, and technical constraints into a clear plan. The result is a focused roadmap that ensures design and development time is invested where it creates real value.

Absolutely. We regularly work alongside internal developers, CTOs, and product managers. Our development approach is flexible and designed to complement existing technical teams.

Yes. We can build custom APIs tailored to your product, or integrate third-party solutions such as payment gateways, authentication systems, data services, analytics, or external tools.

Yes. We work in iterative sprints, prioritize transparency, and deliver ongoing updates. This allows us to adapt quickly, reduce risk, and keep development aligned with your goals and timeline.

Yes. For products that require continuous delivery or complex environments, we support automated testing, CI/CD pipelines, and scalable infrastructure to ensure stability and reliability.

QA happens continuously throughout development. Our team tests functionality, performance, accessibility, and responsiveness across devices. Before launch, we run a full test cycle and invite you to evaluate the product as well.

We scope the update, build it on staging, run QA, review it with you, then deploy it to production. This process ensures changes are tested, stable, and aligned with the product roadmap.

Development translates design into a working product. We build features, implement functionality, integrate APIs, test components, and share progress weekly. You’ll be able to review each step as the product comes together.

Lottie files are efficient, but very large or complex animations can impact performance on lower-end devices. We recommend optimizing file size and removing unnecessary layers when possible.

Yes. All animations can be fully customized using Lottie, After Effects, or your preferred editing tools. You can adjust timing, colors, shapes, or branding elements to fit your product experience.

Yes. Lottie and similar formats are optimized for performance across web apps, iOS apps, Android apps, and React Native products. They’re lightweight and ideal for modern UI interactions.

Absolutely. Our animations are free for personal or commercial use without requiring attribution—though credit is always appreciated.

Yes. We design custom micro-interactions, onboarding animations, motion systems, and branded assets tailored to your product’s UI and design language.

No credit is required, but linking back to the source helps other creators discover the resources.

Files may include Lottie JSON, GIF, MP4 previews, and source files depending on the asset. Each format is optimized for different use cases like web, mobile, or social.

Yes. We partner with organizations across industries and maturity stages. Our strategy-first approach adapts to the needs of scaling startups, enterprise teams navigating complexity, and PE groups managing product portfolios.

Timelines depend on scope, complexity, and the level of strategy needed. Simpler projects can move quickly, while full product builds typically range from several weeks to several months. The best way to get an accurate timeline is to schedule a discovery call so we can understand your goals and requirements.

Costs vary based on scope, functionality, platform, and level of strategy required. We take a blended-rate approach that covers design, development, quality assurance, and project management. After understanding your needs, we provide a clear estimate so you know exactly what to expect.

Every project begins with discovery—aligning on goals, users, and requirements. From there, we move into design, where we shape the product experience. Then development brings those designs to life, followed by QA and launch. Each step is intentional and designed to reduce risk and move the product forward with clarity.

We’ve partnered across healthcare, finance, energy, logistics, retail, entertainment, HR tech, government, real estate, and more. Our strength is applying strategy, design, and engineering fundamentals to any product category with clarity and precision.

We’ll ask about your business goals, success metrics, users, existing assets, technical requirements, and any constraints or timelines. The more clarity you bring early, the more efficiently we can move through design and development.

Our work is designed to deliver strategic, measurable outcomes—not just polished interfaces. That includes improved user experience, clearer product direction, reduced complexity, stronger adoption, and digital products that support your business goals long after launch.

We move through structured phases: discovery, design, development, QA, launch, and post-launch optimization. Each phase is collaborative and transparent, ensuring that what we build is aligned with the strategic direction established at the start.

Yes. For larger products or teams, we build scalable component libraries to maintain consistency across screens, features, and future iterations.

You can explore pages through the sidebar, leave comments by pressing “C,” and review prototypes with interactive flows. If you ever need help navigating or reviewing the work, your design team will walk you through everything.

You have full decision-making power. We bring recommendations based on best practices, research, and user behavior—but the final direction is always yours.

Deliverables may include wireframes, user flows, prototypes, high-fidelity screens, design systems, and documented interaction patterns. These assets ensure the development team can implement the product with clarity and precision.

Designs are built to match real content, so differences often come from updated text, images, or layout variations. If you’re ever unsure, talk to your project team—we’ll help ensure the design accommodates how your content will evolve.

Figma is our primary collaborative design platform. It’s where we build your product’s visual system, flows, and prototypes. You’ll have full access as designs evolve, giving you real-time visibility into every screen and interaction.

Usability testing evaluates prototypes with real users to validate whether the design is intuitive and functional. It helps identify friction early—before development—saving time, effort, and cost down the line.

User research helps us understand your users’ needs, motivations, and behaviors before designing solutions. This data drives more intuitive experiences, reduces redesign costs, and improves product performance after launch.

Design establishes the visual and experiential foundation for your product. It eliminates ambiguity, aligns teams, and ensures the end experience is cohesive and user-friendly. Once the design is approved, development executes it exactly as shown.