Digital Product Audit Services

Get ahead of user problems and iterate way, way smarter by knowing your product to a tee.

What is a Digital Product Audit?

A digital product audit is a comprehensive assessment of a digital product, such as a web app, website, mobile app, or software-based product, to identify its weaknesses, its strengths, and its opportunities for improvement; really not unlike taking your product to the digital doctor for a checkup. 

The focus areas of an audit usually encompass the following:

  • User experience (UX): This involves evaluating how easy it is for users to get value from your product, and how engaging it is for them to interact with your product. This includes things like the layout, navigation, and overall usability.
  • Visual design: This assesses the aesthetic appeal of your product, including the use of color, typography, and imagery.
  • Content: This evaluates the quality and accuracy of your product’s content, as well as its relevance to your target audience.
  • Technical aspects: This checks for bugs, performance issues, and security vulnerabilities.
  • Business goals: This aligns the product with the overall business objectives and target market.

Our Deliverables


The complete set of coded instructions and scripts developed during the phase, which forms the backbone of the software or application.

Web and mobile applications

A working product or software that demonstrates functionality and allows for testing and feedback or lasting impact in the marketing.

Technical documentation

Detailed documentation that includes code comments, API documentation, software architecture descriptions, and installation or configuration guides.

Test plan and

Comprehensive testing strategies, including unit tests, integration tests, and system tests, along with reports detailing the results and any identified bugs or issues.

Key Components of a Digital Product Audit

A Digital Product Audit is a comprehensive examination of your digital product’s architecture, functionality, and overall performance. To conduct a thorough audit, various key components are evaluated:

  1. Codebase Health: Assessing the robustness and cleanliness of your product’s codebase ensures a solid foundation for future development.
  2. User Experience (UX): Understanding how users interact with your product helps identify areas for improvement in design and usability.
  3. Performance Optimization: Analyzing the speed and efficiency of your product ensures a seamless user experience and better search engine rankings.
  4. Security: Evaluating the security protocols in place helps identify vulnerabilities and ensures the safety of user data.
  5. Scalability: Assessing your product’s ability to scale with growing user demands ensures long-term success.

Top Metrics Evaluated in Digital Product Audits

To gain a comprehensive understanding, various metrics are scrutinized during a Digital Product Audit:

  1. Loading Time: Slow loading times can drive users away. Optimizing loading times improves user satisfaction and retention.
  2. Conversion Rates: Analyzing conversion rates helps identify friction points in user journeys and optimize for better outcomes.
  3. Error Rates: Monitoring error rates aid in identifying and resolving issues that may hinder user interactions.
  4. User Engagement: Understanding user engagement metrics helps in tailoring the product to precisely meet user needs and preferences.
  5. Security Vulnerabilities: Identifying and patching security vulnerabilities is absolutely critical in order to protect user data and maintain their trust.

Tailored pricing

For your needs

Hundreds of startups, non-profits, and enterprises trust Goji to drive traction, foster user love, and deliver impactful business outcomes.

Product Design

Expertly blending aesthetics and functionality, our Product Design service transforms your vision into compelling digital experiences, ensuring every aspect resonates with your users.

Strategy Consulting & Auditing

Empower your business with our Strategy Consulting & Audits, offering deep market insights, strategic planning, and thorough evaluations to navigate and succeed in the competitive landscape.

Software & App Development

Our Software and App Development services are tailored to create robust, scalable, and innovative solutions, ensuring your digital product performs in the market for our users.

Product Marketing

Drive engagement and growth with our Product Marketing strategies, designed to amplify your product’s presence through effective messaging, targeted campaigns, and compelling content.

Who Offers Digital Product Audit Services?

A Digital Product Audit is a specialized task that is typically carried out by professionals with expertise in software development, quality assurance, and user experience design. These professionals have a comprehensive perspective on the evaluation process, ensuring a thorough examination of all aspects of your digital product, and they’re usually: 

  1. Product Managers: who are responsible for the overarching success of the product and can make informed decisions based on insights gained from an audit. 
  2. UX Designers: They can use the audit findings to improve the user experience and make the product more user-friendly. 
  3. Developers: They can identify technical issues and work on fixing them to improve the product’s performance. 
  4. Marketers: They can use the audit results to better understand the target audience, thereby tailoring their marketing campaigns better as well.

// Audit services

Driving Future-
Ready Success

Our evaluative approach paves the way for robust scalability, efficiency, and future growth, ensuring your product is primed for success.

The Importance of a Digital Product Audit in General and in Redesign  

If you’re planning to redesign your app, it’s essential to conduct a Digital Product Audit beforehand. The audit will help you understand the existing strengths and weaknesses of your product, enabling you to make informed decisions that lead to a more effective and user-friendly redesign. 

One of the significant benefits of conducting a digital product audit is the early detection of usability issues and technical glitches. This can prevent user frustration and negative reviews, ultimately leading to a better user experience. By understanding user needs, wants, and pain points, you can make your product more intuitive and enjoyable to use, which can, in turn, boost engagement and conversion rates. 

Moreover, a well-designed and optimized product will keep users coming back and taking the desired actions. Regularly auditing your product can help you stay ahead of the competition by keeping up with the latest trends and user expectations. Therefore, conducting a digital product audit is crucial for the success of your app redesign.

Benefits of conducting a digital product audit:

  • Identify and fix problems: Early detection of usability issues and technical glitches can prevent user frustration and negative reviews.
  • Improve user experience: By understanding user needs and pain points, you can make your product more intuitive and enjoyable to use.
  • Boost engagement and conversion rates: A well-designed and optimized product will keep users coming back and taking the desired actions.
  • Stay ahead of the competition: Regularly auditing your product helps you keep up with the latest trends and user expectations.