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Crowdsourced Testing of Software: The Impact

David Barlev

July 17, 2018 · 2 minutes

Crowdsourced testing is a hot trend in software development and mobile app development right now, and the impact of crowdsourced testing on software is immense. Crowdsourced testing is when a developer tests his or her product on/with a huge group of people by providing the product/platform to use for free in return of feedback. The person testing the product is usually compensated with a small sum of cash or on a per-bug basis, meaning for however many bugs and glitches they come across during testing, they get paid.

World-renowned brands including Apple, Netflix, and electric car manufacturer Tesla are turning to crowdsourced testing to eliminate bugs in their software. All three companies have sought to shore up their security online by working with Bugcrowd, a crowdsourced security testing company based in San Francisco.

mobile app showcasing impact of crowdsourced testing on software

Bigger testing groups means quicker feedback, increasing the impact of crowdsourced testing on software.

Crowdsourced testing leads to faster feedback since the testing pool is so much bigger. Traditionally, quality assurance teams have been smaller which means testing products took longer. With crowdsourced testing, software companies can now progress through product testing more efficiently, meaning they can release products much faster.

Crowdsourced testing gives you unbiased results.

Internal inspections can help find some of the bugs and/or security risks but they can never reproduce the unpredictable conditions that your app will face in the real world. Crowdsourced testing is not a replacement for traditional internal testing but it’s an additional tool that developers can use to test their software in conditions that replicate broad public opinion or the skills of uprising hackers.

It cuts back on costs.

There are no fixed costs or overhead expenses with crowd testing. In fact, even with compensating the testers or paying a testing company, the end usually justifies the means. A prime example of this is offered by Google. The ex-director of Google James Whittaker has said that crowd testing enabled them to save around 10%-25% of their testing budget while delivering great results. Crowd testing lowers the cost of finding and fixing critical bugs before it reaches the customers.

There must be a catch

Yes, there is a catch. Crowdsourced testing does not come without risk. Security and confidentiality are the biggest risks that this sort of testing presents. How can development companies absolutely guarantee security and confidentiality if a large, mostly outsourced, group of people/testers see and use their product well in advance of formal release?

They can’t.

Risk versus reward

As with anything, if you want something and want something fast, you have to give something in return. Is confidentiality worth risking in order to release the product faster? How much do leaks cost companies in future sales?

These are questions companies have to ask themselves, and issues they must address. There are measures in place to prevent security breaches, especially when tests are provided through reputable testing companies, but as long as hackers exist, (the very thing many companies enlist crowdsourced testing to help fight against in the first place) leaks will too.

About David Barlev

David is the Co-founder and CEO of Goji Labs. David loves working closely with passionate founders to understand their vision and help them build beautiful applications while focusing on risk-mitigation. As an author, he focuses on informative and educational blogs that enable our clients to make the most of their businesses.

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